The Fraud and Scams team is dedicated to safeguarding our customers by preventing fraudulent and scam-related activities and providing support to those customers affected
Job Summary
The Fraud and Scams team is dedicated to safeguarding our customers by preventing fraudulent and scam-related activities and providing support to those customers affected.
Key responsibilities include Handling inbound and outbound calls related to potential scam or fraud activity and Conduct in-depth scam conversations with customers in vulnerable situations.
Success in this role requires emotional resilience, strong communication skills, and the ability to remain calm under pressure.
Matching Summary
The Fraud and Scams team is dedicated to safeguarding our customers by preventing fraudulent and scam-related activities and providing support to those customers affected.
Skills & Requirements
Must-have
High volume call centre environment
Handling inbound and outbound calls
Conduct in-depth scam conversations
Pay strong attention to detail
Multitask across several banking tools
Emotional resilience under pressure
Nice-to-have
Think outside the box
Perform well in ambiguous environment
Interact with wide range of customers
Key Requirements
12-month fixed term contract
Full time (38 hours per week)
Rotating roster required
In office attendance for training
Hybrid working model
20% in office requirement
Strong problem-solving and decision-making capability
High level of personal integrity
Commitment to confidentiality and privacy principles
Preferred experience in Financial Services Industry