Responsable Expérience Client/customer Experience Specialist- Marché France (h/f)

LexisNexis

Paris, France
Fully remote
Customer experience strategy
Ai-driven insights
Customer journey optimization
Develop and implement customer experience strategies tailored to the French market, integrating AI-driven insights and automation opportunities

Job Summary

  • Develop and implement customer experience strategies tailored to the French market, integrating AI-driven insights and automation opportunities.
  • Lead CX improvement projects from planning to execution, ensuring deadlines, deliverables, and KPIs are met.
  • We promote a healthy work-life balance across the organization, offering a range of flexible and remote working options for employees.

Matching Summary

Develop and implement customer experience strategies tailored to the French market, integrating AI-driven insights and automation opportunities.

Skills & Requirements

Must-have

  • customer experience strategy
  • AI-driven insights
  • customer journey optimization
  • cross-functional collaboration
  • French market adaptation

Nice-to-have

  • digital transformation trends
  • ethical generative AI solutions
  • healthy work-life balance
  • diversity and inclusion

Key Requirements

  • Bachelor's degree or equivalent experience
  • Proven experience in customer experience
  • Strong project management expertise
  • Familiarity with AI-powered CX platforms
  • Proficiency in French and English

Work Rights

Not specified

Tailored Resume

Cover Letter