Customer Service Quality Manager (m/w/d)

Dematic Inc

Kahl Am Main, Germany
On-site
Customer service quality excellence
Preventive quality management
Structured problem solving
Dematic Inc is seeking a Customer Service Quality Manager to enhance quality across the customer service lifecycle in the EMEA region. The role emphasizes preventive quality management and continuous improvement, requiring strong analytical skills and the ability to influence across teams

Job Summary

  • Drive quality excellence across the customer service lifecycle, ensuring a reliable and consistent customer experience through robust processes and sustainable quality performance.
  • Serve as a key quality interface across Customer Service, Supply Chain, Manufacturing, Engineering, Procurement, and Supplier Quality to translate feedback into improvements.
  • Emphasize preventive quality management, structured problem solving, and continuous improvement to reduce defects, strengthen service reliability, and enhance customer satisfaction.

Matching Summary

Match Score: 85

Dematic Inc is seeking a Customer Service Quality Manager to enhance quality across the customer service lifecycle in the EMEA region. The role emphasizes preventive quality management and continuous improvement, requiring strong analytical skills and the ability to influence across teams.

Skills & Requirements

Must-have

  • Customer service quality excellence
  • Preventive quality management
  • Structured problem solving
  • Continuous improvement
  • Cross-functional collaboration
  • Spare parts quality processes

Nice-to-have

  • Strong customer mindset
  • Ability to influence across boundaries
  • Global opportunities

Key Requirements

  • Bachelor's degree in a technical discipline
  • 5+ years in quality/supplier quality field
  • 2+ years in a managerial position
  • International QM certification
  • National QT certification
  • Lean SixSigma Green Belt preferred
  • Proficient in English (C1 level)

Work Rights

Not specified

Tailored Resume

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