Help Desk Representative

NCR Atleos

Fully remote
Monitor atm networks
Incident management systems
Remote access to customer equipment
NCR Atleos is a leader in expanding financial access, optimizing the branch, improving operational efficiency and maximizing self-service availability for financial institutions and retailers

Job Summary

  • NCR Atleos is a leader in expanding financial access, optimizing the branch, improving operational efficiency and maximizing self-service availability for financial institutions and retailers.
  • Monitor ATM networks for NCR's customers, diagnose and resolve customer problems remotely, and manage inbound customer requests.
  • Requires rotation in work hours involving weekend, holiday or extended hours.

Matching Summary

NCR Atleos is a leader in expanding financial access, optimizing the branch, improving operational efficiency and maximizing self-service availability for financial institutions and retailers.

Skills & Requirements

Must-have

  • Monitor ATM networks
  • Incident Management systems
  • Remote access to customer equipment
  • Manage inbound voice and mail requests
  • Follow defined escalation paths
  • Follow up with contracted vendors

Nice-to-have

  • Good soft skills
  • Interpersonal skills

Key Requirements

  • Graduate / High School Diploma
  • 0-1 years related experience
  • Preferably from the ATM industry
  • Basic understanding of ATM fault Management
  • Basic PC/Microsoft Office skills
  • Basic telephone skills

Work Rights

Not specified

Tailored Resume

Cover Letter