You’ll design and deliver best-in-class customer communications and experiences across digital assets to help customers educate and protect themselves from scams and fraud
Job Summary
You’ll design and deliver best-in-class customer communications and experiences across digital assets to help customers educate and protect themselves from scams and fraud.
The role involves working closely with marketing, product, and behavioural science teams to manage the end-to-end build and delivery of digital experiences and communications.
CommBank advocates a culture of inclusion and respect, offering flexible working options and support for accessibility needs.
Matching Summary
You’ll design and deliver best-in-class customer communications and experiences across digital assets to help customers educate and protect themselves from scams and fraud.
Skills & Requirements
Must-have
Digital optimisation skills
Customer journey mapping
Conversion optimisation platforms
Stakeholder management skills
Adobe Analytics expertise
Behaviourally driven communications
Data-led decision making
Nice-to-have
Strong copy and written communication
Risk management awareness
Collaborative team environment
Customer-focused mindset
Experience with A/B testing
Enthusiasm for digital projects
Key Requirements
Experience with Adobe Target and Adobe Audience Manager
Proven stakeholder management and influencing skills