Darktrace Australia Pty is seeking a Dutch-speaking Customer Success Manager in Munich, Germany, to guide customers through their journey with the company's AI-driven cybersecurity platform. The ideal candidate should possess strong relationship-building and organizational skills, along with experience in customer success or account management
Job Summary
As a Customer Success Manager (CSM) for the BENELUX mid market/commercial segment, you will be responsible for guiding customers through their journey with Darktrace, ensuring rapid time-to-value and sustained success throughout the contract lifecycle.
You’ll manage a high-volume portfolio of accounts, focusing on approaches to drive scale engagement, adoption, retention of your customers and the growth of our Darktrace Platform.
Benefits include 23 days’ holiday + all public holidays, rising to 25 days after 2 years of service, additional day off for your birthday, and private medical insurance.
Matching Summary
Match Score: 85
Darktrace Australia Pty is seeking a Dutch-speaking Customer Success Manager in Munich, Germany, to guide customers through their journey with the company's AI-driven cybersecurity platform. The ideal candidate should possess strong relationship-building and organizational skills, along with experience in customer success or account management.
Skills & Requirements
Must-have
Manage high-volume portfolio of accounts
Drive product adoption and usage
Monitor account health and devise plans
Collaborate with Sales for upsell opportunities
Partner with technical teams for escalations
Mitigate churn risks through strategic planning
Advocate for customer needs internally
Nice-to-have
French language skills
Familiarity with MEDDPICC
Interest in AI and cybersecurity
Key Requirements
Fluent in Dutch and English
Experience in Customer Success or Account Management
Proven ability to manage a large portfolio
Strong communication and relationship-building skills
Experience with Salesforce, Gainsight, or similar CRM/CS platforms is a strong advantage