Guest Service Supervisor

Drury Hotels

Lafayette, Indiana, United States
Bonus: quarterly bonuses up to $3,200pyear; benefi...
Superior customer service standards
Positive leadership characteristics
Handle money and make change
You belong at Drury Hotels, where getting a job is just the beginning and finding a place where you belong is what truly matters

Job Summary

  • You belong at Drury Hotels, where getting a job is just the beginning and finding a place where you belong is what truly matters.
  • Drury Hotels offers significant benefits including quarterly bonuses up to $3200/year, flexible scheduling, paid time off, hotel discounts, free room nights, and comprehensive health and retirement plans.
  • The role involves supervising the front desk/guest service positions, ensuring policies are followed, motivating team members, and providing exceptional guest service with a +1 Service Attitude.

Matching Summary

You belong at Drury Hotels, where getting a job is just the beginning and finding a place where you belong is what truly matters.

Salary

Bonus: Quarterly bonuses up to $3200/year; Benefits: Medical, dental, vision, prescription, life, disability and Team Member Assistance Program, Company-matched 401(k), hotel discounts and free room nights

Skills & Requirements

Must-have

  • Superior customer service standards
  • Positive leadership characteristics
  • Handle money and make change
  • Monitor hotel facilities and team member work habits
  • Attention to detail

Nice-to-have

  • Inspire team members to exceed expectations
  • Contribute to a positive work environment
  • Cross-training and development plans
  • Award-winning company culture

Key Requirements

  • Ability to give and take written and oral direction
  • Communicate clearly in English
  • Thorough knowledge of Drury Hotels’ policies and procedures
  • Ability to train, motivate and inspire team members
  • Thorough knowledge of marketing and sales programs

Work Rights

Not specified

Tailored Resume

Cover Letter