Agile Product Management Advisor - Hih - Evernorth

TheCignaGroup LLC

Hyderabad, India
On-site
Contact center domain
Advocate experience products
Self-service and voice ai products
Facilitate the delivery of technology solutions for a defined group of capabilities or products within the Contact Center domain

Job Summary

  • Facilitate the delivery of technology solutions for a defined group of capabilities or products within the Contact Center domain.
  • Partner with business stakeholders, subject matter experts, and software engineering teams on initiatives supporting Cigna’s strategic goals.
  • Define the product vision and roadmap, manage the product development lifecycle, and be an advocate for user needs and feedback.

Matching Summary

Facilitate the delivery of technology solutions for a defined group of capabilities or products within the Contact Center domain.

Skills & Requirements

Must-have

  • Contact Center domain
  • advocate experience products
  • self-service and voice AI products
  • Jira platform expertise
  • technology solutions delivery

Nice-to-have

  • user needs and feedback advocacy
  • innovative solutions development
  • cross-functional collaboration

Key Requirements

  • 11-13+ years of experience in application or product owner/management
  • Experience in an onshore/offshore model
  • Experience with Agile tools (JIRA, Confluence, SharePoint, ServiceNow, Tableau)
  • Agile development experience
  • Bachelor's degree preferred

Work Rights

Not specified

Tailored Resume

Cover Letter