Respond to customer inquiries via live chat and email
Provide accurate information and support to players
Resolve customer complaints and issues efficiently
Respond promptly and professionally to customer inquiries via live chat and email
Job Summary
Respond promptly and professionally to customer inquiries via live chat and email.
Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction with first contact resolution in mind.
Collaborate with other departments, such as Safer Gambling, Fraud, AML, Payments, and Marketing, to resolve complex issues and improve service delivery and protect customers from potential gambling harm.
Matching Summary
Respond promptly and professionally to customer inquiries via live chat and email.
Skills & Requirements
Must-have
Respond to customer inquiries via live chat and email
Provide accurate information and support to players
Resolve customer complaints and issues efficiently
Assist with account verification processes (KYC)
Collaborate with other departments
Nice-to-have
Stay up to date with industry trends
Continuously improve service skills
Key Requirements
Must be authorized to work in the job posting location