Track And Trace Associate

UPS

Mumbai, IN, United States
Customer service management
Service performance monitoring
Cross functional collaboration
The role provides a dedicated central point of contact for service management and problem resolution to ensure high customer service levels

Job Summary

  • The role provides a dedicated central point of contact for service management and problem resolution to ensure high customer service levels.
  • The position involves developing strong working relationships with customers and operational functions to maintain or exceed service standards.
  • Employees work cross-functionally to align activities with customer requirements and company guidelines while managing special service requests.

Matching Summary

The role provides a dedicated central point of contact for service management and problem resolution to ensure high customer service levels.

Skills & Requirements

Must-have

  • Customer service management
  • Service performance monitoring
  • Cross functional collaboration
  • Shipment incident investigation
  • Customer logistics coordination

Nice-to-have

  • Problem resolution skills
  • Relationship building
  • Team collaboration
  • Program delivery management

Key Requirements

  • Permanent employee status
  • Experience in service management
  • Ability to attend client meetings
  • Incident reporting experience

Work Rights

Not specified

Tailored Resume

Cover Letter