Bilingual Customer Service Representative (english-french)
GFL Environmental
Ottawa, Canada
Bilingual english french communication
Customer data entry and tracking
Respond to customer inquiries via phone and email
The Customer Service Representative (CSR) plays a crucial role in facilitating effective communication between customers and GFL, ensuring seamless operations, and maintaining customer satisfaction
Job Summary
The Customer Service Representative (CSR) plays a crucial role in facilitating effective communication between customers and GFL, ensuring seamless operations, and maintaining customer satisfaction.
Key responsibilities include providing excellent customer service, resolving customer concerns, tracking customer information, and processing payments and refunds.
The role requires strong communication skills, proficiency in Microsoft Office, and the ability to work in a fast-paced environment.
Matching Summary
The Customer Service Representative (CSR) plays a crucial role in facilitating effective communication between customers and GFL, ensuring seamless operations, and maintaining customer satisfaction.
Skills & Requirements
Must-have
Bilingual English French communication
Customer data entry and tracking
Respond to customer inquiries via phone and email
Process customer payments and refunds
Maintain customer account files
Nice-to-have
Positive attitude and professional demeanor
Cooperation and employee partnership
Neat and orderly work area
Key Requirements
High School Diploma or GED
Fully Bilingual English French
One (1) to Two (2) years customer service call center experience
Valid work authorization in the country where the job is located