Customer Success Management (CSM) is Workday’s liaison between our Professional Services and Production Services teams, planning and overseeing enterprise-level support and service activities for Workday products and services for a designated customer or group of customers
Job Summary
Customer Success Management (CSM) is Workday’s liaison between our Professional Services and Production Services teams, planning and overseeing enterprise-level support and service activities for Workday products and services for a designated customer or group of customers.
Our Customer Success Managers work directly with customers to improve their overall user experience with Workday, ensuring quality service and operational performance while collaborating with sales and support groups.
The role offers a large degree of autonomy and discretion in strategic planning and engagement for assigned customers, with potential for global career paths and collaboration with international teams.
Matching Summary
Customer Success Management (CSM) is Workday’s liaison between our Professional Services and Production Services teams, planning and overseeing enterprise-level support and service activities for Workday products and services for a designated customer or group of customers.