Manager - Claims Operations

112

Sydney, NSW, Australia
Not specified; annual compyny incentive scheme inc...
Fully remote
Proven experience leading claims operations
Experience in ctp or personal injury claims
Strong track record driving performance
You will lead and coordinate multiple Case Management teams across New South Wales and South Australia while ensuring consistent high-quality customer experiences

Job Summary

  • You will lead and coordinate multiple Case Management teams across New South Wales and South Australia while ensuring consistent high-quality customer experiences.
  • This hands-on leadership role involves coaching Group Managers, managing resources and budgets, and acting as the key contractual contact for client Youi.
  • EML offers a diverse collaborative team culture with up to 16 weeks paid parental leave, flexible work-from-home options, and comprehensive learning opportunities.

Matching Summary

You will lead and coordinate multiple Case Management teams across New South Wales and South Australia while ensuring consistent high-quality customer experiences.

Salary

Not specified; Annual company incentive scheme included; Salary reviews available

Skills & Requirements

Must-have

  • Proven experience leading claims operations
  • Experience in CTP or personal injury claims
  • Strong track record driving performance
  • Confident stakeholder management skills
  • Ability to influence at senior levels

Nice-to-have

  • Hands-on leadership style
  • Resilient team builder
  • Commercially minded approach
  • Continuous improvement mindset
  • High-performing culture creation

Key Requirements

  • Proven experience in CTP claims environment
  • Personal injury claims background required
  • Senior level leadership capability
  • Sydney office presence required

Work Rights

Not specified

Tailored Resume

Cover Letter