Technology Service Analyst

Deutsche Bank

Kyiv, Ukraine
Fully remote
L1/l2 it end-user support
It service management platform
System updates, patches, and upgrades
You will play a key part in delivering high-quality technical support and services to internal teams within the bank

Job Summary

  • You will play a key part in delivering high-quality technical support and services to internal teams within the bank.
  • Your key responsibilities include ownership of local applications, L1/L2 support, monitoring incidents, and collaborating with IT teams on system updates.
  • We offer an opportunity to develop your career within a Global International Bank, enhance your technical skills, and be part of an active, professional, and winning team.

Matching Summary

You will play a key part in delivering high-quality technical support and services to internal teams within the bank.

Skills & Requirements

Must-have

  • L1/L2 IT end-user support
  • IT service management platform
  • system updates, patches, and upgrades
  • local IT infrastructure/application projects
  • Windows 10/11 support
  • Office 365 advanced user
  • understanding of Networks and rules

Nice-to-have

  • troubleshooting banking applications
  • collaboration with global IT teams
  • dynamic work environment
  • problem-solving skills development
  • networking and collaboration

Key Requirements

  • Windows Server 2016/2019 basic administration
  • SQL queries basic knowledge
  • Oracle basic knowledge
  • Native-level Ukrainian proficiency
  • Professional-level English proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter