Quality monitoring across voice and digital channels
Tri-lingual proficiency in english french creole
Linguistic coaching on tone and articulation
Absa Bank Limited is seeking a Quality Assurance Specialist in Ebene, Mauritius, to enhance the quality of customer interactions across multiple channels. The role involves evaluating and coaching colleagues on communication skills in English, French, and Mauritian Creole, aiming to uplift service capability and improve customer experience
Job Summary
This role empowers the bank to shape its destiny by ensuring world-class customer service aligned with Absa's values.
The specialist acts as a linguistic coach evaluating verbal clarity and cross-lingual accuracy across English, French, and Mauritian Creole.
Candidates will deliver structured training and micro-learning modules to uplift service capability and reduce conduct risks.
Matching Summary
Match Score: 85
Absa Bank Limited is seeking a Quality Assurance Specialist in Ebene, Mauritius, to enhance the quality of customer interactions across multiple channels. The role involves evaluating and coaching colleagues on communication skills in English, French, and Mauritian Creole, aiming to uplift service capability and improve customer experience.
Skills & Requirements
Must-have
Quality monitoring across voice and digital channels
Tri-lingual proficiency in English French Creole
Linguistic coaching on tone and articulation
Experience with call centre quality assessments
Training delivery and micro-learning design
Nice-to-have
Soft skills trainer background
Social media handling experience
Digital servicing model exposure
Behavioral analysis expertise
Innovation mindset for service transformation
Key Requirements
Minimum HSC holder preferably with Degree in Management or Finance
Minimum 3 years' experience in call centre quality or communication coaching
Strong command of English, French, and Mauritian Creole languages
FETC in Business Commerce and Management Studies required