Online Customer Support Executive

Skyscanner

Edinburgh, United Kingdom
On-site
Fluent written english skills
Experience in online customer service
Exceptional complaint-handling skills
The role involves delivering quality service to millions of travellers while owning enquiries from start to finish

Job Summary

  • The role involves delivering quality service to millions of travellers while owning enquiries from start to finish.
  • You will collaborate with Product, Commercial, and Engineering teams to resolve issues and prevent future occurrences.
  • Skyscanner is committed to building an inclusive workplace where diverse teams thrive and products are accessible to all.

Matching Summary

The role involves delivering quality service to millions of travellers while owning enquiries from start to finish.

Skills & Requirements

Must-have

  • Fluent written English skills
  • Experience in online customer service
  • Exceptional complaint-handling skills

Nice-to-have

  • Travel industry experience
  • Knowledge of Zendesk or JIRA tools
  • Additional languages like Arabic or German

Key Requirements

  • Monday to Friday work pattern availability
  • Comfortable with data-driven decision making
  • Cross-functional collaboration experience

Work Rights

Not specified

Tailored Resume

Cover Letter