Access Navigator

Ochsner Health

Fully remote
2 years experience in appointment scheduling
Effective verbal and written communication skills
Proficient with windows-style applications
This job is responsible for managing high-end access navigation and referral management services while providing exceptional customer service

Job Summary

  • This job is responsible for managing high-end access navigation and referral management services while providing exceptional customer service.
  • The role requires performing direct outreach to targeted patients, scheduling appointments, and coordinating referrals via online work queues.
  • Ochsner Health values dedicated employees who make a difference by serving, healing, leading, educating, and innovating.

Matching Summary

This job is responsible for managing high-end access navigation and referral management services while providing exceptional customer service.

Skills & Requirements

Must-have

  • 2 years experience in appointment scheduling
  • Effective verbal and written communication skills
  • Proficient with Windows-style applications
  • Strong interpersonal and time management skills
  • Ability to work collaboratively with departments

Nice-to-have

  • Bachelor's degree preferred
  • Experience with electronic work queues
  • Sound judgment for escalated situations
  • Commitment to serve and innovate culture

Key Requirements

  • High School diploma or equivalent required
  • 2 years' experience in appointment scheduling or customer service
  • Computer skills and dexterity for data entry

Work Rights

Not specified

Tailored Resume

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