Operations Business Intelligence Associate Director

Wolters Kluwer

London, Canada
Hybrid
Business intelligence platform expertise
Data visualization and predictive analytics
Operations or customer service analytics
The Operations Business Intelligence Associate Director will establish and lead a new business intelligence capability within Health Operations that powers smarter, faster, and more data-driven decisions about performance, cost, and capacity across Operations

Job Summary

  • The Operations Business Intelligence Associate Director will establish and lead a new business intelligence capability within Health Operations that powers smarter, faster, and more data-driven decisions about performance, cost, and capacity across Operations.
  • This role serves as a strategic partner between Health Operations Leadership and divisional data and analytics teams to create sustainable performance improvement.
  • The position involves designing frameworks, dashboards, predictive models, and leading a high-performing analytics team to drive operational insights and improvements.

Matching Summary

The Operations Business Intelligence Associate Director will establish and lead a new business intelligence capability within Health Operations that powers smarter, faster, and more data-driven decisions about performance, cost, and capacity across Operations.

Skills & Requirements

Must-have

  • Business intelligence platform expertise
  • Data visualization and predictive analytics
  • Operations or customer service analytics
  • Executive dashboard and reporting design
  • Stakeholder management and influence
  • Program management capabilities

Nice-to-have

  • Strategic thinking and storytelling
  • Collaboration with centralized analytics teams
  • Building and leading analytics teams

Key Requirements

  • 8+ years progressive analytics experience
  • 3-5 years operations or customer service analytics
  • Advanced degree in Analytics or Data Science
  • Experience leading analytics initiatives
  • Experience managing small analytics teams

Work Rights

Not specified

Tailored Resume

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