Adoption Specialist (hybrid), English Speaking

AUTODESK CONSTRUCTION CLOUD

San Jose, Costa Rica
Customer onboarding and adoption
Monitor customer usage and engagement
Provide best practices and guidance
This role focuses on structured, high-volume engagement supported by data insights, targeted outreach, and repeatable onboarding and adoption motions

Job Summary

  • This role focuses on structured, high-volume engagement supported by data insights, targeted outreach, and repeatable onboarding and adoption motions.
  • You will guide customers through early adoption, monitor engagement, and intervene when usage is low.
  • We take great pride in our culture here at Autodesk – it’s at the core of everything we do.

Matching Summary

This role focuses on structured, high-volume engagement supported by data insights, targeted outreach, and repeatable onboarding and adoption motions.

Skills & Requirements

Must-have

  • Customer onboarding and adoption
  • Monitor customer usage and engagement
  • Provide best practices and guidance
  • Fluent English speaking required
  • SaaS adoption programs

Nice-to-have

  • Curious and proactive mindset
  • Motivated by customer success
  • Building trust with customers
  • Understanding customer workflows

Key Requirements

  • Bachelor’s degree or equivalent experience
  • Two to four years customer-facing experience
  • AEC software knowledge or industry experience
  • Manage high-volume account portfolio

Work Rights

Not specified

Tailored Resume

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