Sr Business Process Analyst - Knowledge Management And Ai

WORKDAY AUSTRALIA PTY

Fully remote
8+ years business process analyst experience
5+ years knowledge management tools
Process mapping and analysis methodologies
The role involves analyzing knowledge trends and driving process optimization to strengthen the knowledge ecosystem and enhance digital AI tools

Job Summary

  • The role involves analyzing knowledge trends and driving process optimization to strengthen the knowledge ecosystem and enhance digital AI tools.
  • Candidates will collaborate with cross-functional teams to develop clear process documentation, including flows and SOPs, aligned with product team requirements.
  • Workday offers a flexible work approach combining in-person and remote time, requiring at least half of the quarter spent in the office or field.

Matching Summary

The role involves analyzing knowledge trends and driving process optimization to strengthen the knowledge ecosystem and enhance digital AI tools.

Skills & Requirements

Must-have

  • 8+ years Business Process Analyst experience
  • 5+ years knowledge management tools
  • Process mapping and analysis methodologies
  • SQL and data visualization proficiency
  • Digital agent and AI chatbot experience

Nice-to-have

  • KCS and Lean Six Sigma certification
  • Strong written and verbal communication
  • Adaptable self-starter mindset
  • Experience with global support operations
  • Curious minds and courageous collaborators

Key Requirements

  • Bachelor's degree in related field
  • 8+ years as Business Process Analyst
  • 5+ years in knowledge management
  • 2+ years SQL and data visualization
  • KCS and Lean Six Sigma certification desirable

Work Rights

Not specified

Tailored Resume

Cover Letter