Manager Of Solutions Center

Whf Pa

Harrisburg, PA, US
Hybrid
5-7 years of contact center leadership experience
Ability to drive performance through coaching
Experience with contact center technologies
The role involves leading and developing a team of solution center representatives to achieve performance and quality goals

Job Summary

  • The role involves leading and developing a team of solution center representatives to achieve performance and quality goals.
  • You will oversee day-to-day operations to ensure service levels and quality standards are met.
  • The position emphasizes a customer-first culture and continuous improvement through data-driven decision-making.

Matching Summary

The role involves leading and developing a team of solution center representatives to achieve performance and quality goals.

Skills & Requirements

Must-have

  • 5-7 years of contact center leadership experience
  • Ability to drive performance through coaching
  • Experience with contact center technologies

Nice-to-have

  • Positive and inclusive work environment
  • Focus on accountability and continuous improvement
  • Strong partnership with other Agency divisions

Key Requirements

  • Bachelor’s degree in Business or Management
  • Proven ability to analyze data and translate insights
  • Strong leadership and communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter