Customer Care Client Leader - Virtual

Alight

Base: 96,000.00 usd; maximum: 140,000.00 usd; bonu...
Fully remote
5+ years of call center management
Expertise in customer care delivery
Experience driving continuous improvement
Alight believes a company’s success starts with its people and champions their growth

Job Summary

  • Alight believes a company’s success starts with its people and champions their growth.
  • The Client Leader ensures strong service quality and client satisfaction while driving continuous improvement.
  • Alight offers a comprehensive total rewards package and values flexible working arrangements.

Matching Summary

Alight believes a company’s success starts with its people and champions their growth.

Salary

Base: 96,000.00 USD; Maximum: 140,000.00 USD; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • 5+ years of call center management
  • expertise in Customer Care delivery
  • experience driving continuous improvement

Nice-to-have

  • strong communication and negotiation skills
  • ability to lead through ambiguity
  • commitment to inclusion and diversity

Key Requirements

  • bachelor's degree or equivalent experience
  • proven success in client-facing environments
  • regulatory and legislative knowledge in multiple service areas

Work Rights

Not specified

Tailored Resume

Cover Letter