Lead, coach, and develop a team of Consumer Relations Specialists, ensuring exceptional service delivery while continuously improving how we serve consumers
Job Summary
Lead, coach, and develop a team of Consumer Relations Specialists, ensuring exceptional service delivery while continuously improving how we serve consumers.
Drive process and service enhancements through continuous improvement and change initiatives, analyzing consumer feedback and complaints to identify trends and root causes.
P&G offers a competitive salary package, annual bonus, vacation bonus, rare language pay benefit, private medical insurance, life insurance, stock ownership plan, and flexible working schedule.
Matching Summary
Lead, coach, and develop a team of Consumer Relations Specialists, ensuring exceptional service delivery while continuously improving how we serve consumers.
Skills & Requirements
Must-have
Lead and develop a team
Track team performance and metrics
Manage complex consumer cases
Drive process and service enhancements
Analyze consumer feedback and trends
Nice-to-have
People-centric environment
Collaborative leadership style
Passion for consumer care
Holistic wellbeing programs
Key Requirements
Excellent verbal and written communication skills in English & German
Bachelor’s degree / Master’s degree
Proven experience in consumer care or complaint handling