Bachelor's degree in computer science or related field
This role serves as a strategic advisor to business stakeholders to identify challenges and opportunities for operational excellence within the IT Service Management team
Job Summary
This role serves as a strategic advisor to business stakeholders to identify challenges and opportunities for operational excellence within the IT Service Management team.
The successful candidate will define and align goals for ITSM transformation while driving platform adoption across the enterprise using ServiceNow.
Workday offers a flexible work approach requiring at least 50% time in-office or in the field each quarter to deepen connections and maintain community.
Matching Summary
This role serves as a strategic advisor to business stakeholders to identify challenges and opportunities for operational excellence within the IT Service Management team.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
12+ years ServiceNow platform experience
ITIL Foundation Certification required
Bachelor's degree in Computer Science or related field
Full life cycle development for ServiceNow customizations
Strategic advisor to business stakeholders
Nice-to-have
ServiceNow Admin Certification preferred
Experience with PagerDuty integration
Strong focus on user-centric approach
Demonstrated cross-functional project leadership
Ability to work independently in fast-paced environment
Key Requirements
Minimum 12+ years of ServiceNow design and implementation experience
ITIL Foundation Certification
Bachelor's degree in Computer Science, Information Systems, or equivalent professional experience