Customer Service Representative - Italian

Cigna

Madrid, Spain
Not specified; benefits: hybrid working; 24 days h...
Hybrid (2 days in the office, 3 days remote)
Bilingual english spanish italian c1/c2
39 hour per week commitment
Madrid city residence required
Cigna is seeking a multilingual Customer Service Representative fluent in Italian, Spanish, and English for a hybrid role based in Madrid. The position involves assisting customers with healthcare inquiries, ensuring high-quality service, and maintaining client relationships

Job Summary

  • This role involves supporting global customers with their medical plan queries through telephone and written channels.
  • Employees receive a comprehensive 10-week induction training period with full office attendance for the first six weeks.
  • The company offers excellent benefits including hybrid working arrangements, 24 days of holiday plus birthday off, and private medical insurance.

Matching Summary

Match Score: 85

Cigna is seeking a multilingual Customer Service Representative fluent in Italian, Spanish, and English for a hybrid role based in Madrid. The position involves assisting customers with healthcare inquiries, ensuring high-quality service, and maintaining client relationships.

Salary

Not specified; Benefits: Hybrid working; 24 days holiday + Birthday off; Private Medical and Dental Insurance; Life Assurance

Skills & Requirements

Must-have

  • Bilingual English Spanish Italian C1/C2
  • 39 hour per week commitment
  • Madrid city residence required
  • Sunday to Thursday availability
  • CRM system navigation skills

Nice-to-have

  • Empathy and active listening skills
  • Proactive process improvement mindset
  • Familiarity with CRM practices
  • Additional language capabilities
  • Collaborative working environment

Key Requirements

  • Residence within Madrid City
  • Availability Sunday to Thursday evenings
  • Commitment to 39 hours weekly
  • Advanced bilingual knowledge of three languages

Work Rights

Must reside in Madrid City

Tailored Resume

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