As a Technical Support Specialist, you will be a vital member of our Global Customer Support organization, serving as a trusted product expert and primary point of contact for inbound questions
Job Summary
As a Technical Support Specialist, you will be a vital member of our Global Customer Support organization, serving as a trusted product expert and primary point of contact for inbound questions.
Your responsibilities will include owning customer inquiries end-to-end, becoming a trusted product expert, driving increased product adoption, and collaborating effectively with cross-functional teams.
Braze offers comprehensive benefits, competitive compensation, flexible paid time off, and opportunities for professional development, fostering a collaborative, transparent, and fun culture.
Matching Summary
As a Technical Support Specialist, you will be a vital member of our Global Customer Support organization, serving as a trusted product expert and primary point of contact for inbound questions.
Skills & Requirements
Must-have
Technical product support
SaaS or mobile application environments
HTML, CSS, APIs, and/or SQL
Case management tools proficiency
Strong English communication skills
Nice-to-have
Customer-centric attitude
Analytical and resourceful problem-solver
Adaptable to fast-paced environments
Proactive problem solver
Intellectual curiosity
Key Requirements
2-3 years of experience
Degree or equivalent practical experience
Proficiency with case management tools
Hands-on experience with HTML, CSS, APIs, and/or SQL
Domain knowledge in SaaS, Mobile Technology, APIs, Marketing Automation, Direct Marketing, Marketing Analytics, and/or basic programming