Client Care Advisor / Receptionist

Eastcott Veterinary Hospital

Eastcott, United Kingdom
Base: £13,218.50 py; bonus/equity: not specified; ...
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Client communication and service
Accurate record keeping
Veterinary practice knowledge
** Eastcott Veterinary Hospital is seeking a part-time Client Care Advisor/Receptionist to join their team. The role involves providing excellent customer service, managing appointments, and ensuring effective communication between clients and veterinary staff. **

Job Summary

  • The purpose of this position is to serve as a member of the reception team providing an excellent service to our clients and visitors.
  • Our receptionists should create the image and the first impression of our business, remaining calm, courteous and professional at all times, regardless of a client or visitor’s behaviour.
  • We are committed to supporting the physical and mental health of all our Associates.

Matching Summary

Match Score: 75

** Eastcott Veterinary Hospital is seeking a part-time Client Care Advisor/Receptionist to join their team. The role involves providing excellent customer service, managing appointments, and ensuring effective communication between clients and veterinary staff. **

Salary

Base: £13,218.50 per annum; Bonus/Equity: Not specified; Benefits: 5-weeks holiday plus bank holidays and birthday leave; Relocation support; RCVS and VDS fees paid; Employer contribution pension scheme; Life assurance; E-car salary sacrifice scheme; Enhanced equal family leave; Extensive internal and funded external CPD; wellbeing package

Skills & Requirements

Must-have

  • Client communication and service
  • Accurate record keeping
  • Veterinary practice knowledge
  • Emergency recognition
  • Professional demeanor

Nice-to-have

  • Calm and courteous attitude
  • Making clients feel confident
  • Putting clients at ease
  • Team player

Key Requirements

  • Practical knowledge of practice organization
  • Knowledge of dispensing restrictions
  • Basic animal patient treatment knowledge
  • Accuracy in transcribing information/messages
  • Practical knowledge of standard procedures
  • Experience in processing insurance claims

Work Rights

Not specified

Tailored Resume

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