Google Cloud Contact Center Ai (ccai), Technical Lead
Ttecdigital
Austin, TX, United States
On-site
Google cloud contact center ai
Dialogflow cx development
Telephony and crm integration
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process
Job Summary
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process.
As the CCAI Technical Lead, you will be the primary authority on the technical delivery of AI-powered contact center solutions.
You will work with a team of developers and engineers to build enterprise-grade conversational interfaces using Dialogflow CX, integrate them with telephony and CRM systems, and leverage Gemini (Generative AI) to create more natural, helpful customer interactions.
Matching Summary
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process.