Front Office Manager

Fairmont Grand Del Mar

San Diego, CA, United States
$80,000 to $90,000 usd; not specified; not specifi...
Remote
Lead and manage front office department
Handle guest concerns and react quickly
Manage departmental budget
Lead and manage all aspects of the Front Office department, ensuring all service standards are followed and maximizing rooms revenue through yield management strategies

Job Summary

  • Lead and manage all aspects of the Front Office department, ensuring all service standards are followed and maximizing rooms revenue through yield management strategies.
  • Supervise, coach, and mentor Front Desk Agents, ensuring efficient guest registration, check-out, and telephone service while handling guest challenges to ensure complete satisfaction.
  • Enjoy a range of exclusive colleague perks, including discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and opportunities for career development.

Matching Summary

Lead and manage all aspects of the Front Office department, ensuring all service standards are followed and maximizing rooms revenue through yield management strategies.

Salary

$80,000 to $90,000 USD; Not specified; Not specified

Skills & Requirements

Must-have

  • Lead and manage Front Office department
  • Handle guest concerns and react quickly
  • Manage departmental budget
  • Supervise, coach, and mentor Front Desk Agents
  • Create a welcoming environment for guests
  • Accept payment for guest accounts

Nice-to-have

  • Professional, friendly, and engaging service
  • Growth and advancement opportunities
  • Balanced life for colleagues
  • Support bellman, doorman, valet, and concierge

Key Requirements

  • Previous leadership experience required
  • Previous Property Management System experience required
  • Computer literate in Microsoft Window applications required
  • Must possess a professional presentation
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs

Work Rights

Not specified

Tailored Resume

Cover Letter