Senior Client Service Executive

Barclays

Glasgow, United Kingdom
Customer query resolution
Personalised customer interactions
Digital channel collaboration
Provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels

Job Summary

  • Provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.
  • Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations.
  • To provide support and knowledge as a SME for colleagues, leadership, and stakeholders across Private Bank Wealth Management.

Matching Summary

Provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.

Skills & Requirements

Must-have

  • Customer query resolution
  • Personalised customer interactions
  • Digital channel collaboration
  • Risk and control awareness
  • High-value transaction approvals
  • Payment investigations
  • Handling risk issues

Nice-to-have

  • Wealth management experience
  • Consumer Duty framework awareness
  • Vulnerable client identification
  • Leading senior role experience
  • Continuous improvement culture

Key Requirements

  • In-depth technical knowledge and experience
  • Thorough understanding of underlying principles
  • Experience leading or holding a senior role
  • Experience in wealth management sector

Work Rights

Not specified

Tailored Resume

Cover Letter