Customer Escalation Engineer / Lead [Azure Focused]

TALENTSIS PTE. LTD.

Tampines, Singapore
Azure cloud platform expertise
Python, c#, powershell scripting
Root cause analysis (rca) generation
The role involves supporting customer key solutions and workloads on Azure while driving project-level issues toward resolution

Job Summary

  • The role involves supporting customer key solutions and workloads on Azure while driving project-level issues toward resolution.
  • Candidates must produce high-quality Root Cause Analysis to prevent recurrence of reported issues and advocate for product improvements.
  • The position requires managing a subset of customer support cases end-to-end within a 24x7x365 global support environment.

Matching Summary

Match Score: 85

The role involves supporting customer key solutions and workloads on Azure while driving project-level issues toward resolution.

Skills & Requirements

Must-have

  • Azure cloud platform expertise
  • Python, C#, PowerShell scripting
  • Root Cause Analysis (RCA) generation
  • Enterprise application troubleshooting
  • 24x7x365 global support environment

Nice-to-have

  • Proactive monitoring and trend analysis
  • Customer-centric communication skills
  • Continuous learning in fast-paced tech
  • Feature request advocacy experience

Key Requirements

  • Bachelor's Degree in Computer Science or related field
  • Minimum 2 years IT experience for Engineer level
  • Minimum 5 years relevant experience for Lead level
  • AZ-900 certification or equivalent preferred

Work Rights

Not specified

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