Transportation Operations Support Coordinator

Landstar

Rockford, IL, US
Base: $20.00 - $22.86 ph; bonus/equity: not specif...
On-site
Manage inbound and outbound call queues
Investigate root cause of service issues
Complete lsir incident reports accurately
Landstar is seeking a Transportation Operations Support Coordinator in Rockford, IL, to provide support for high-priority operational issues related to transportation services. The role requires strong problem-solving skills and the ability to manage complex situations while maintaining professionalism

Job Summary

  • This role serves as the first line of support for high-priority and critical operational issues within Landstar's network.
  • The position requires investigating service incidents, mediating disputes, and counseling independent agents and truck owner-operators on best practices.
  • Landstar offers competitive compensation, robust benefit plans including medical coverage, 401(k) match, and paid time off.

Matching Summary

Match Score: 75

Landstar is seeking a Transportation Operations Support Coordinator in Rockford, IL, to provide support for high-priority operational issues related to transportation services. The role requires strong problem-solving skills and the ability to manage complex situations while maintaining professionalism.

Salary

Base: $20.00 - $22.86 per hour; Bonus/Equity: Not specified; Benefits: Medical plans, 401(k) match, PTO, tuition assistance

Skills & Requirements

Must-have

  • Manage inbound and outbound call queues
  • Investigate root cause of service issues
  • Complete LSIR incident reports accurately
  • Mediate disputes between agents and drivers
  • Apply corrective action practices
  • Work Monday-Friday 8a-5p onsite

Nice-to-have

  • Flexibility for Saturday and holiday rotations
  • Strong problem-solving under pressure
  • Effective communication in all modes
  • Ability to retain and relay information
  • Working knowledge of Microsoft Word and Excel

Key Requirements

  • High school diploma or GED
  • One year of administrative customer support experience
  • Six months of logistics experience (preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter