Automotive Service Advisor

Rick Hendrick Cadillac (Norfolk)

Norfolk, Virginia, US
On-site
Identify and document service needs
Advise customers on services
Estimate repair costs
Rick Hendrick Cadillac in Norfolk is seeking an Automotive Service Advisor responsible for selling and documenting service requirements, scheduling customer appointments, and advising on necessary repairs. The role requires excellent customer service skills and a solid understanding of automotive operations

Job Summary

  • Responsible for selling, identifying and documenting service, maintenance, and repair service for customers.
  • Works with customer and technician to identify required maintenance and advises customers on necessary and recommended services.
  • Computes cost of replacement parts and labor to restore vehicle to condition specified by customer and estimates cost of mechanical, electrical, or other repairs.

Matching Summary

Match Score: 85

Rick Hendrick Cadillac in Norfolk is seeking an Automotive Service Advisor responsible for selling and documenting service requirements, scheduling customer appointments, and advising on necessary repairs. The role requires excellent customer service skills and a solid understanding of automotive operations.

Skills & Requirements

Must-have

  • Identify and document service needs
  • Advise customers on services
  • Estimate repair costs
  • Schedule service appointments
  • Maintain CSI standards
  • Organized and safe work area

Nice-to-have

  • Demonstrate core values
  • Commitment to customer enthusiasm
  • Passion for winning

Key Requirements

  • High School Diploma
  • Automotive field of study
  • 3-5 years of experience
  • Valid Driver's License
  • Intermediate Microsoft Office skills
  • Dealership Management System knowledge

Work Rights

Not specified

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