Jr. Technical Support Analyst

Warner Bros. Discovery

Mexico City, Mexico
100% onsite
1st line support
Servicenow live chat & phone
Remote support tools
Providing high quality remote IT support to the worldwide WBD user community

Job Summary

  • Providing high quality remote IT support to the worldwide WBD user community.
  • Supporting end-users in finding resolutions for their inquiries.
  • WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves.

Matching Summary

Providing high quality remote IT support to the worldwide WBD user community.

Skills & Requirements

Must-have

  • 1st line support
  • ServiceNow Live Chat & Phone
  • remote support tools
  • Okta admin
  • Active Directory
  • Intune
  • English proficiency required: Advanced

Nice-to-have

  • High analytical and problem-solving skills
  • Treat all users with the same positive attitude
  • Flexibility to accommodate work needs

Key Requirements

  • Secondary, IT / telecommunications profile preferred
  • Experience identifying IT security incidents
  • Experience identifying outages
  • Ability to work 100% onsite
  • Ability to work Weekend, Public Holidays, and Shifts

Work Rights

Not specified

Tailored Resume

Cover Letter