Sr Business Process Analyst - Knowledge Management And Ai
Workday
Not specified; not specified; not specified
Fully remote
8+ years business process analyst experience
5+ years knowledge management tools experience
Process mapping with lean six sigma methodologies
This role involves analyzing knowledge trends and driving process optimization initiatives to strengthen the knowledge ecosystem for global Customer Support
Job Summary
This role involves analyzing knowledge trends and driving process optimization initiatives to strengthen the knowledge ecosystem for global Customer Support.
The company is a Fortune 500 leader in AI platforms, fostering a culture rooted in integrity, empathy, and shared enthusiasm.
Candidates will collaborate with technical teams to integrate knowledge management systems with other platforms to optimize digital AI solutions.
Matching Summary
This role involves analyzing knowledge trends and driving process optimization initiatives to strengthen the knowledge ecosystem for global Customer Support.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
8+ years Business Process Analyst experience
5+ years Knowledge Management tools experience
Process mapping with Lean Six Sigma methodologies
SQL and data visualization tool proficiency
Digital AI chatbot system integration
Nice-to-have
KCS certification preferred
Machine learning concepts understanding
Adaptable self-starter mindset
Cross-functional collaboration skills
Curious mind with courage to innovate
Key Requirements
Bachelor's degree in related field or equivalent experience
8+ years as Business Process Analyst or similar
5+ years in knowledge management and KCS methodologies
2+ years experience with SQL and data visualization