Oversee reservations operations for both Raffles properties, ensuring efficiency, accuracy, and strong system control
Job Summary
Oversee reservations operations for both Raffles properties, ensuring efficiency, accuracy, and strong system control.
Drive room revenue and ADR through effective pricing, inventory, and channel optimisation.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Matching Summary
Oversee reservations operations for both Raffles properties, ensuring efficiency, accuracy, and strong system control.
Skills & Requirements
Must-have
Reservations operations oversight
Drive room revenue and ADR
Monitor trends and forecasts
Manage reservation processes
Lead and develop team
Collaborate with departments
Nice-to-have
High-touch guest service standards
Brand positioning understanding
Limitless possibilities exploration
Dare to challenge status quo
Diversity and Inclusion commitment
Key Requirements
Minimum 5 years Hotel Reservations experience
At least 2 years supervisory/managerial capacity
Luxury or upper-upscale hotel experience preferred
Solid knowledge of reservations operations
Proficient in PMS, CRS, Channel Management
Experience managing multi-property operations is an advantage