Customer Experience Coordinator - Columbia, Md

Veterinary Emergency Group

Elkridge, Maryland, United States
Competitive compensation; 401k match; equity eligi...
On-site
2+ years customer service experience
Advanced computer program knowledge
Ability to work nights weekends holidays
VEG is a rapidly expanding veterinary emergency group dedicated to transforming the ER experience for people and their pets

Job Summary

  • VEG is a rapidly expanding veterinary emergency group dedicated to transforming the ER experience for people and their pets.
  • The role requires greeting customers with warmth, routing urgent medical calls, and providing compassionate guidance on financial options.
  • Employees receive comprehensive benefits including health insurance, equity eligibility, clinical student loan repayment, and generous travel stipends.

Matching Summary

VEG is a rapidly expanding veterinary emergency group dedicated to transforming the ER experience for people and their pets.

Salary

Competitive compensation; 401K match; Equity eligible after one year

Skills & Requirements

Must-have

  • 2+ years customer service experience
  • Advanced computer program knowledge
  • Ability to work nights weekends holidays
  • Comfortable in noisy environments with odors
  • Strong multitasking in high stakes chaos

Nice-to-have

  • High emotional intelligence and empathy
  • Creative problem solving for customer needs
  • Humility and team collaboration mindset
  • Curious nature seeking continuous learning
  • Experience with practice management software

Key Requirements

  • 2+ years of customer service experience
  • Availability for rotating night weekend holiday shifts
  • Willingness to work in noisy environment with odors

Work Rights

Not specified

Tailored Resume

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