Mss Associate Member Services Representative

State Employees' Credit Union

Operations
Not specified; not specified; not specified
Office setting
High school diploma or ged equivalent
Complete core module program within 12 months
Strong verbal and written communication skills
The State Employees' Credit Union is seeking an MSS Associate Member Services Representative to provide exemplary service to members through phone and digital channels. The role involves handling inquiries related to account services and requires strong communication skills along with adherence to credit union policies

Job Summary

  • The role focuses on providing exemplary member service through telephone and digital channels while adhering to the 'People Helping People' philosophy.
  • Employees must complete specific training modules including Checking Accounts, Lending Overview, and SECU Policies before advancing levels.
  • The position requires maintaining confidentiality, complying with NCUA coverage regulations, and achieving performance standards based on Key Performance Indicators.

Matching Summary

Match Score: 75

The State Employees' Credit Union is seeking an MSS Associate Member Services Representative to provide exemplary service to members through phone and digital channels. The role involves handling inquiries related to account services and requires strong communication skills along with adherence to credit union policies.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • High school diploma or GED equivalent
  • Complete Core Module Program within 12 months
  • Strong verbal and written communication skills
  • Critical thinking and problem solving abilities
  • Aptitude for building member trust and confidence

Nice-to-have

  • Bachelor's degree in related field
  • CCUE Certification or Associate degree
  • Knowledge of Financial Advisory services
  • Positive attitude toward members and teammates
  • Experience with CXone platform

Key Requirements

  • High school diploma or GED
  • Completion of Core Module Program within 12 months
  • No prior experience required (Entry level)

Work Rights

Not specified

Tailored Resume

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