Nelnet Customer Service Representative - Lincoln, Ne - June 2026 Start Date

Nelnet

Lincoln, NE, United States
$16.50ph; potential to earn up to an + $4.57 ph; n...
On-site
Student loan inquiries
Payment processing
Payment options
Nelnet is seeking a Customer Service Representative for their Lincoln, NE location, starting in June 2026. The role involves assisting customers with student loan inquiries and requires a commitment to providing excellent service

Job Summary

  • Your primary responsibility includes helping customers with their student loans inquiries, whether it be general questions, payment processing or payment options.
  • We will provide you with a fun and engaging work environment as well as thorough training to ensure you are equipped to provide a superior customer experience.
  • Nelnet is committed to providing our Customer Service Advisors with tools to develop and advance in their Nelnet career.

Matching Summary

Match Score: 75

Nelnet is seeking a Customer Service Representative for their Lincoln, NE location, starting in June 2026. The role involves assisting customers with student loan inquiries and requires a commitment to providing excellent service.

Salary

$16.50/hour; Potential to earn up to an additional $4.57 per hour; Not specified

Skills & Requirements

Must-have

  • student loan inquiries
  • payment processing
  • payment options
  • inbound and outbound phone calls
  • email, chat and text
  • basic math & PC skills
  • data integrity
  • MS Office
  • business math
  • problem solving
  • managing multiple priorities
  • hardwired internet connection

Nice-to-have

  • superior customer experience
  • develop and advance career
  • cross training
  • professional development programs
  • educate borrowers
  • understanding financial aspects

Key Requirements

  • 1+ year customer service experience
  • High school degree or equivalent
  • US citizen
  • Resided in US 3 of past 5 years
  • No federal debt delinquency
  • Favorable Federal clearance (5C)
  • Fingerprints and PIV-I card

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter