Sr. Product Manager, Dialpad Support

Dialpad

Austin, United States
On-site
B2b saas product experience
Contact center workflows
Ai systems fluency
Lead the strategy, roadmap, and delivery of our AI-powered contact center solution, Dialpad Support

Job Summary

  • Lead the strategy, roadmap, and delivery of our AI-powered contact center solution, Dialpad Support.
  • Develop a deep understanding of customer pain points and business opportunities across industries, segments, and geographies.
  • Champion your product, both externally and internally, to generate excitement and ensure alignment.

Matching Summary

Lead the strategy, roadmap, and delivery of our AI-powered contact center solution, Dialpad Support.

Skills & Requirements

Must-have

  • B2B SaaS product experience
  • Contact center workflows
  • AI systems fluency
  • Data-driven mindset
  • Customer pain point analysis

Nice-to-have

  • Growth mindset
  • Roll up sleeves attitude
  • Competitive landscape monitoring

Key Requirements

  • 8+ years of experience building B2B SaaS product
  • Strong understanding of contact center workflows
  • Experience working with engineering teams on technically sophisticated systems
  • Bachelor's degree or equivalent practical experience

Work Rights

Not specified

Tailored Resume

Cover Letter