Warranty Lead

JLG Industries

Oshkosh, United States
$82,900.00 - $134,300.00 py
Hybrid (3 days onsite)
Warranty claims processing
Data analysis and metrics
Team leadership and development
JLG Industries is seeking a Warranty Lead to oversee warranty claims and campaigns, ensuring timely processing in line with contractual obligations. The role requires strong leadership, analytical skills, and experience in customer service, and follows a hybrid work schedule with three days on-site

Job Summary

  • The Warranty Lead is responsible for overseeing the Warranty Claims and Campaigns Teams, ensuring timely and efficient processing of all warranty claims.
  • This role involves leading, coaching, and developing a high-performing team focused on customer service and meeting deadlines.
  • Responsibilities include tracking warranty claims, ensuring compliance with policies, leading cross-functional meetings, and identifying areas for improvement.

Matching Summary

Match Score: 85

JLG Industries is seeking a Warranty Lead to oversee warranty claims and campaigns, ensuring timely processing in line with contractual obligations. The role requires strong leadership, analytical skills, and experience in customer service, and follows a hybrid work schedule with three days on-site.

Salary

$82,900.00 - $134,300.00

Skills & Requirements

Must-have

  • Warranty Claims Processing
  • Data Analysis and Metrics
  • Team Leadership and Development
  • Continuous Improvement Methodologies
  • Customer-Facing Meetings

Nice-to-have

  • Conflict Resolution Skills
  • Strong Organizational Skills
  • People-First Culture
  • Strategic Initiatives Participation

Key Requirements

  • Bachelor's degree or equivalent experience
  • 5+ years of relevant experience
  • Proficiency in Microsoft Office
  • Experience with E1 and/or ERP systems
  • Background in data analytics

Work Rights

Not specified

Tailored Resume

Cover Letter