Business Analyst

Merkle

Pune, India
Not specified, but likely to be hybrid or onsite based on the role and location.
Salesforce commerce cloud knowledge
Order management systems experience
Ibm sterling oms working knowledge
Merkle is hiring a Production Operations Specialist in Pune, India, focused on providing high-quality production support within technology environments, specifically related to Salesforce Commerce and Order Management Systems. The ideal candidate will have strong analytical skills, excellent communication abilities, and experience in managing complex operational issues

Job Summary

  • The role requires a highly driven specialist to deliver reliable Production Support for Salesforce Commerce and Order Management systems.
  • Candidates must demonstrate strong analytical thinking to diagnose complex cross-system issues and propose actionable solutions.
  • The position involves operating independently with full end-to-end ownership of issue resolution in a fast-paced environment.

Matching Summary

Match Score: 85

Merkle is hiring a Production Operations Specialist in Pune, India, focused on providing high-quality production support within technology environments, specifically related to Salesforce Commerce and Order Management Systems. The ideal candidate will have strong analytical skills, excellent communication abilities, and experience in managing complex operational issues.

Skills & Requirements

Must-have

  • Salesforce Commerce Cloud knowledge
  • Order Management Systems experience
  • IBM Sterling OMS working knowledge
  • REST/SOAP API familiarity
  • Log analysis and monitoring tools

Nice-to-have

  • Major incident management process experience
  • E-commerce fulfillment ecosystem exposure
  • Cross-functional collaboration skills

Key Requirements

  • Experience in Production Support roles
  • Deep understanding of order lifecycle integrations

Work Rights

Not specified

Tailored Resume

Cover Letter