Front Desk Clerk

Marriott Vacations Worldwide

Not specified; not specified; not specified
Guest check-in and check-out procedures
Telephone switchboard operation
Safety and security policy compliance
The role requires managing the control of the resort entrance efficiently while following company procedures and safety standards

Job Summary

  • The role requires managing the control of the resort entrance efficiently while following company procedures and safety standards.
  • Employees must actively listen to guest concerns and resolve issues using specific brand processes like LEARN or PLEASED to build trust.
  • The position involves operating telephone switchboards, processing payments, and coordinating with housekeeping to ensure room readiness.

Matching Summary

The role requires managing the control of the resort entrance efficiently while following company procedures and safety standards.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Guest check-in and check-out procedures
  • Telephone switchboard operation
  • Safety and security policy compliance
  • Electronic key machine usage
  • PMS system proficiency (Opera/Fidelio)
  • Conflict resolution with guests

Nice-to-have

  • Anticipating guest service needs
  • Assisting individuals with disabilities
  • Teamwork and cross-department collaboration
  • Positive demeanor under pressure
  • Knowledge of local area attractions

Key Requirements

  • High school diploma or GED equivalent
  • No prior work experience required
  • No supervisory experience required

Work Rights

Not specified

Tailored Resume

Cover Letter