Installation and support of proprietary software and hardware
Network device installation and support
Hardware and software upgrades and replacements
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Ticketmaster is seeking a Technology Support Specialist based in Berlin to provide technical support and installation services for its diverse client base, particularly during live events. The role requires a customer-centric approach and technical knowledge in networking and software.
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Job Summary
The Technology Support Specialist will focus their day to day by providing support to our clients and the wider Ticketmaster and Livenation business either remotely or in person.
Outside of the day to day norm The Technical Support Specialist will often work in the pressurised but enjoyable environment of festivals and outdoor events installing a wide range of hardware and software solutions.
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.
Matching Summary
Match Score: 75
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Ticketmaster is seeking a Technology Support Specialist based in Berlin to provide technical support and installation services for its diverse client base, particularly during live events. The role requires a customer-centric approach and technical knowledge in networking and software.
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Skills & Requirements
Must-have
Installation and support of proprietary software and hardware
Network device installation and support
Hardware and software upgrades and replacements
Diagnosing and remediation of issues
Incident management and tracking
Proactive support and maintenance
On-site end user training
Nice-to-have
Customer-centric approach
Working in pressurized event environments
Communicating and collaborating with multiple teams
Following best practices and procedures
Key Requirements
Knowledge of networking (wired and wireless)
Knowledge of Microsoft Operating Systems and Office Suite