Vp Customer Journey

AVEVA

Philadelphia, United States
$202,900.00 - $338,100.00; not specified; not spec...
Hybrid
End-to-end customer lifecycle strategy
Onboarding & activation excellence
Product adoption & value realization
The Vice President of Customer Journey is responsible for architecting, aligning, and optimizing the end-to-end customer lifecycle to maximize customer value realization, retention, and revenue expansion

Job Summary

  • The Vice President of Customer Journey is responsible for architecting, aligning, and optimizing the end-to-end customer lifecycle to maximize customer value realization, retention, and revenue expansion.
  • This role exists to ensure that every customer interaction from first engagement through renewal and advocacy is intentionally designed, measurable, and continuously improved.
  • USA Benefits include: Flex work hours, 20 days PTO rising to 25 with service, three paid volunteering days, primary and secondary parental leave, well-being support, medical, dental, vision, and 401K.

Matching Summary

The Vice President of Customer Journey is responsible for architecting, aligning, and optimizing the end-to-end customer lifecycle to maximize customer value realization, retention, and revenue expansion.

Salary

$202,900.00 - $338,100.00; Not specified; Not specified

Skills & Requirements

Must-have

  • End-to-End Customer Lifecycle Strategy
  • Onboarding & Activation Excellence
  • Product Adoption & Value Realization
  • Retention & Expansion
  • Customer Insights & Voice of Customer
  • Journey Analytics, Systems & Technology

Nice-to-have

  • Transforming customer experience
  • Structured growth engine
  • Eliminate functional silos
  • Customer-centric operating model
  • Data-driven insight

Key Requirements

  • 10-15+ years SaaS leadership roles
  • Deep understanding of SaaS revenue models
  • Experience leading Customer Success, Growth, Operations, or Lifecycle Marketing
  • Demonstrated success improving retention and expansion metrics
  • Experience operating in growth-stage or enterprise SaaS environments
  • Strong data and analytics capability
  • Experience implementing journey orchestration processes
  • Executive-level communication and influence
  • Proven cross-functional leadership

Work Rights

Not specified

Tailored Resume

Cover Letter