Customer Service Lead

Liberty Pet Hospital

Leominster, MA, United States
Customer service leadership
Team motivation and mentorship
Client experience focus
As the leader of our client service group, you will set the tone for compassionate, high-quality care by ensuring our clients and their pets feel valued from the moment they walk through our doors

Job Summary

  • As the leader of our client service group, you will set the tone for compassionate, high-quality care by ensuring our clients and their pets feel valued from the moment they walk through our doors.
  • Oversee, coach, and support the CSR team to ensure excellent client service and teamwork, train new CSRs, and provide ongoing mentorship and feedback to foster growth and development.
  • At Leominster Animal Hospital, we believe excellent care starts at the front desk—and that starts with a strong leader.

Matching Summary

As the leader of our client service group, you will set the tone for compassionate, high-quality care by ensuring our clients and their pets feel valued from the moment they walk through our doors.

Skills & Requirements

Must-have

  • Customer service leadership
  • Team motivation and mentorship
  • Client experience focus
  • Fast-paced environment
  • Handling escalated client concerns

Nice-to-have

  • Compassionate care
  • Humor, hard work, and heart
  • People-focused approach
  • Making a difference in pet's life

Key Requirements

  • Previous customer service experience
  • Supervisory or leadership roles experience
  • Veterinary/medical experience is a plus

Work Rights

Not specified

Tailored Resume

Cover Letter