Base: $196,000 to $220,500; equity: included; bene...
On-site
10+ years trust & safety operations experience
3+ years team management experience
Policy operationalization and enforcement training
This role leads the Learning & Implementation team responsible for translating Trust & Safety policies into actionable operational practices across Discord's global user base
Job Summary
This role leads the Learning & Implementation team responsible for translating Trust & Safety policies into actionable operational practices across Discord's global user base.
The Senior Manager will define documentation standards, manage cross-functional policy lifecycles, and serve as a strategic counterpart to senior leaders in T&S and CX.
Candidates must demonstrate a track record of owning outcomes in operational functions while building credibility without formal authority in fast-moving environments.
Matching Summary
This role leads the Learning & Implementation team responsible for translating Trust & Safety policies into actionable operational practices across Discord's global user base.
Salary
Base: $196,000 to $220,500; Equity: Included; Benefits: Included
Skills & Requirements
Must-have
10+ years Trust & Safety operations experience
3+ years team management experience
Policy operationalization and enforcement training
Documentation standards and SOP development
BPO enablement and workflow documentation
Cross-functional stakeholder management
Nice-to-have
Experience with Notion and Zendesk platforms
Public-facing Help Center program management
AI tool fluency for knowledge workflows
Leading teams through scope expansion
Trust and safety platform integrity context
Key Requirements
10+ years in Trust & Safety or policy operations
3+ years managing individual contributors
San Francisco Bay Area residency or relocation willingness