Learning & Development Specialist

Four Seasons Hotels Ltd

Miami, FL, United States
Service quality assurance initiatives
Training program management
Performance gap analysis
Four Seasons is committed to creating exceptional guest experiences through a world-class employee experience and company culture

Job Summary

  • Four Seasons is committed to creating exceptional guest experiences through a world-class employee experience and company culture.
  • The Learning & Development Specialist drives service quality initiatives by identifying performance gaps and planning targeted training activities.
  • Employees enjoy comprehensive learning programs, inclusive engagement events, competitive wages, and exclusive travel discounts.

Matching Summary

Four Seasons is committed to creating exceptional guest experiences through a world-class employee experience and company culture.

Skills & Requirements

Must-have

  • service quality assurance initiatives
  • training program management
  • performance gap analysis
  • employee onboarding coordination
  • training attendance record maintenance
  • collaboration with operational managers

Nice-to-have

  • Spanish and Creole speaking & comprehension
  • advocate for great employee experience
  • champion of innovative practices
  • positive representation of People and Culture department

Key Requirements

  • Hospitality/Hotel Management degree or related field
  • At least two years of operational hospitality experience
  • US work authorization required

Work Rights

US work authorization required

Tailored Resume

Cover Letter