Loss Mitigation Liaison Ii

mvt.se

Clanton, Alabama, United States of America
Base: $26.00 - $43.34 hourly (usd); bonus/equity: ...
Inbound and outbound mortgage calls
Loss mitigation process knowledge
Compliance with consumer collection laws
This position is responsible for acting as the Single Point of Contact throughout the loss mitigation process, from package collection through decision and closing, as well as through the foreclosure process

Job Summary

  • This position is responsible for acting as the Single Point of Contact throughout the loss mitigation process, from package collection through decision and closing, as well as through the foreclosure process.
  • The role includes assisting management with projects, training new employees, and providing subject matter expertise to the team.
  • The pay range for this position is $26.00 - $43.34 Hourly (USD), reflecting a competitive and market-informed compensation.

Matching Summary

This position is responsible for acting as the Single Point of Contact throughout the loss mitigation process, from package collection through decision and closing, as well as through the foreclosure process.

Salary

Base: $26.00 - $43.34 Hourly (USD); Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Inbound and outbound mortgage calls
  • Loss mitigation process knowledge
  • Compliance with consumer collection laws
  • Customer service and communication skills
  • Mortgage servicing system documentation
  • Mentoring and training new employees

Nice-to-have

  • Project assistance and feedback
  • Root cause analysis of escalations
  • Promoting inclusive work environment
  • Shadowing auditors
  • Knowledge of M&T systems

Key Requirements

  • Minimum 2 years collections or customer service experience
  • At least 1 year SPOC experience
  • Combined 5 years higher education and/or work experience
  • Ability to communicate effectively over the phone

Work Rights

Not specified

Tailored Resume

Cover Letter