Lead Specialist independently resolves complex payroll exceptions, provides day-to-day guidance to Specialists, and supports cross-coverage across payroll processes
Job Summary
Lead Specialist independently resolves complex payroll exceptions, provides day-to-day guidance to Specialists, and supports cross-coverage across payroll processes.
Responsible for executing and coordinating assigned payroll activities with 100% accuracy and timeliness, acting as the first-level escalation point.
Contributes to documentation and process improvements, identifies trends, and recommends corrective actions.
Matching Summary
Lead Specialist independently resolves complex payroll exceptions, provides day-to-day guidance to Specialists, and supports cross-coverage across payroll processes.
Skills & Requirements
Must-have
resolve complex payroll exceptions
day-to-day guidance to Specialists
advanced troubleshooting
process payroll accurately and on time
monitor payroll mailboxes and ticket queues
apply US payroll policies and controls
support year-end deliverables
Nice-to-have
professional communicator
demonstrated integrity and confidentiality
commitment to coaching and knowledge sharing
adapt to peak volumes and critical timelines
Key Requirements
2+ years of payroll operations experience
strong understanding of federal and state payroll requirements
Proficient in Excel, Word, and PowerPoint
Bachelor’s degree in Accounting/Business/Human Resources (or equivalent experience)